It is the policy of CRITICAL to ensure that there is an effective and comprehensive system in place for you to provide us with feedback. We welcome and encourage feedback and will use the learning to inform continuous improvements in our services.
The service also has a legal responsibility to ensure that there is a system in place to record and investigate any feedback that is critical of the service and requires a response, and this will be dealt through the complaints section of this policy.
There are 4 stages to the complaints process as follows:
- Informal Resolution
- Formal Resolution
- Internal Review
- Independent Review
A complaint can be made to any staff member, manager or member of the Board of Directors of the service and can be made in a number of ways: in person, by telephone, by letter, by email.
The Chief Executive Officer: +353 21 4190 999 or info@criticalcharity.ie
If a complaint is being made about a particular person and the person’s name is being given, the complaint must be written, giving details such as dates and locations so that the person dealing with the complaint can check the facts of the complaint.
Write to:
The Chief Executive Officer
CRITICAL
Croom Primary Care Centre
Skagh, Croom, Co. Limerick V35XT25
Tel: +353 21 419 0999